Warranty and care

• Warranty obligations

  • EXCHANGE AND RETURN OF PRODUCT OF GOOD QUALITY

    In accordance with Article 25 of the Law of the Russian Federation dated 02/07/1992 No. 2300-1 “On the Protection of Consumer Rights,” the consumer has the right to exchange a non-food product of proper quality from the seller from whom this product was purchased, if the specified product does not fit in size, style, model, fullness or color to another or similar. The consumer has the right to exchange non-food products of proper quality within fourteen days, not counting the day of purchase. An exchange of a non-food product of proper quality is carried out if the specified product has not been used, its presentation, consumer properties, seals, factory labels are preserved, and there is also a cash register or sales receipt or other document confirming payment for the specified product. If shoes are returned, they must be in salable condition (unworn), have all components, and be packaged in a branded individual box. If the above conditions are not met, the seller has the right to refuse to return the goods to the consumer.

    EXCHANGE AND RETURN OF USED GOODS

    Refunds for goods of inadequate quality are made upon written application from the consumer during the warranty period. The application must be accompanied by a cash receipt or sales receipt issued upon purchase.
    
    Shoes cannot be returned or exchanged:
    • deformed as a result of improper wearing or drying;
    • deformed as a result of chemical exposure;
    • repaired by the consumer before presentation to the store (except for replacing heels, attaching metal jambs, gluing a preventive outsole, if such repair did not result in the formation of defects);
    • with defects resulting from operation in conditions that do not correspond to its intended purpose;
    • with mechanical damage (burns, cuts, abrasions, etc.) and other defects caused by the consumer.
    If the above conditions are not met, the seller has the right to refuse to return the goods to the consumer.
    

    WARRANTY PERIOD FOR THE PRODUCT

    The warranty period for shoes is 30 calendar days from the date of delivery of the goods to the consumer. The warranty for shoes purchased out of season begins with the onset of that season.

    Seasonal dates for Moscow and the Moscow region:

    from November 1 to March 1 – winter season;

    from September 1 to November 1 - autumn season;

    from March 1 to May 1 - spring season;

    from May 1 to September 1 - summer season.

    The warranty does not apply:
    • for parts requiring minor repairs (clasps, buckles, decorative elements, jewelry, etc.),
    • for replacement parts (insoles, laces, heels, etc.).
    

    In other regions, the onset of the season is determined by the constituent entities of the Russian Federation, based on the climatic conditions of the location of consumers. The warranty period for other goods (clothing, bags, accessories) is 14 (fourteen) calendar days.
    Hosiery items cannot be returned or exchanged.
    

• Care

  • LEATHER SHOES

    Caring for shoes made of genuine leather is an important aspect that allows you to preserve their beauty and durability for many years. To do this, certain rules and procedures must be followed. The first step in caring for leather shoes is to remove dust and dirt daily. To do this, you can use a dry cloth or a damp cloth if the contamination is more severe. It is also recommended to use mold supports, such as inserts or padding, to properly dry shoes at room temperature.
    
    To refresh the color and add shine to leather shoes, you can apply a thin layer of colored or colorless shoe polish to them. This will help protect your shoes from environmental influences and give them a new look.

    SHOES WITH SUEDE AND VELOR UPPER

    It is important to note that shoes with suede, velor or nubuck uppers require special care. These materials can only be cleaned when dry. To remove dust and dirt, use a special eraser, which after use makes the surface evenly fluffy. To clean and comb such shoes, it is recommended to use crepe brushes, and for shiny suede, you can use a brush with metal bristles. For daily care and color refreshing, it is also recommended to use a special spray that protects these materials from moisture and dirt.

    PATENT LEATHER SHOES

    Patent leather requires a special approach. After use, such shoes should be cleaned with a damp cloth and wiped dry. To add shine, you can wipe the varnish surface with a piece of cloth soaked in linseed oil and rub it until shiny with a woolen rag. It is also worth remembering that patent leather shoes do not tolerate low temperatures.

    SHOES MADE FROM ARTIFICIAL MATERIALS

    Shoes made from synthetic materials also require some kind of care. To remove dust and dirt, simply wipe it with a slightly damp cloth and dry it at room temperature. However, please note that faux leather shoes do not need to be treated with water-repellent sprays.
    
    When using shoes, it is also important to observe certain conditions. Wet shoes should be dried at room temperature, avoiding direct sources of heat and sunlight. To put on shoes, you can use a horn or a spoon so as not to damage the heel part. You should also be careful with decorative fittings and not pull on straps or elastic bands. When walking on gravel, crushed stone, as well as on snowy, wet or salt-treated surfaces, it is recommended to avoid dress shoes. You should handle decorative fittings with care and avoid pulling laces around the ankle.
    
    Thanks to these recommendations and rules, you can keep your shoes in perfect condition and enjoy their beauty and comfort for a long time.